The Managing Conflict is a one-day workshop designed for new and aspiring managers. This courseware has been designed to provide these professionals with the skills necessary to overcome many of the problems encountered as a manager and will ultimately propel them into strong leadership roles!   Through a highly interactive program, participants will learn about the role and responsibilities of their new position, while developing or enhancing skills such as conflict resolution, and emotional intelligence. They will also work through challenges that include hostility, complaints, and keeping employees motivated.   Course Overview   Understanding Emotions The Seven Human Emotions What Do Emotions Tell Us? Positives and Negatives The Emotional Map   Emotional Intelligence Displaying Emotional Intelligence Fostering Emotional Intelligence Emotional Intelligence Activity Employing Emotional Intelligence   Elements of Success Additional Tips Taking Action   Managing Conflict The Conflict Resolution Process Breaking Down the Process   Managing Challenging Situations Steps for a Difficult Conversation Case Studies   Developing Relationships Understanding Your Relationships Establishing Credibility Personal Action Plan