Inspiring someone to be their best is no easy task. Just how do you manage for optimum performance? How do you create a motivating environment that encourages people to go beyond their best? This one-day workshop will help participants with some tools for achieving those tasks, including:

• creating clear, consistent standards that guide performance and expectations
• training team members effectively, ensuring they have all the tools they need to succeed
• developing basic coaching skills to provide continuous support, including motivation and constructive feedback.
• accepting criticism constructively, enabling a culture of continuous improvement.
• understand and apply formal evaluation metrics and tools to accurately measure performance and outcome

      Course Overview   Session One: The Shared Management Model   Phase I - Preparation Overview Choosing the Right Person for the Job Setting Standards Effective Training Coaching 101   Phase II - Activation Overview Motivation   Phase III, Part A - Ongoing Evaluation Overview Characteristics of Effective Feedback Individual Exercise Accepting Criticism   Phase III, Part B - Formal Evaluation