Goran Yordanov

With over 15 years of experience in leadership development and talent coaching, Goran brings a deep understanding of service excellence, particularly within the luxury hospitality sector. His background includes operational leadership in five-star hotels across multiple countries and educational counseling for top global hospitality universities. Goran delivers impactful training in customer service and leadership, empowering professionals to elevate team performance and guest experience. Subject matter expertise: Leadership Development, Customer Service, Emotional Intelligence, Cultural Adaptability, Talent Coaching Professional Experience: Leadership roles in five-star hotels; Education Counselor for international hospitality universities Sector Experience: Luxury Hospitality, Higher Education, Service Excellence Client Portfolio: Professionals and teams across global hospitality and service organizations Education, Learning Techniques & Qualifications: Specialised training in leadership, service culture, and emotional intelligence; Certified Career Coach Languages: English, Bulgarian, Spanish Signature Style: Strategic, engaging, service-focused, growth-oriented