With a strong background in human resources, organisational consulting, and training, Margarita brings extensive expertise in change management, process optimisation, and leadership development. She works with leaders at all levels to enhance communication, motivation, and collaboration, and supports organisations in navigating transformation with clarity and precision. Subject matter expertise: Organisational Change, Soft Skills Development, Emotional Intelligence, Communication, Conflict Resolution, Customer Service Professional Experience: Senior Researcher & Project Manager; collaborations with World Bank, UNICEF, UNDP, USAID, and various ministries Sector Experience: Public Sector, International Institutions, Consulting, Corporate Training Client Portfolio: Projects with governmental, international, and nonprofit organisations Education, Learning Techniques & Qualifications: Master’s in Economic Sociology (UNWE); Certified NLP Practitioner and Mediator; Studies at institutes in France and the USA Languages: English (C2), Russian (B2), French (B1), Spanish (A2), Bulgarian Signature Style: Insightful, structured, cross-culturally competent, transformation-focused