Nicholas Brice

With over 30 years of experience in customer experience, culture transformation, and values-driven leadership, Nicholas empowers organizations to elevate performance through deeper engagement and purposeful change. As a global speaker and expert in CX culture, he blends commercial insight with creative facilitation methods to deliver powerful, lasting impact. Subject matter expertise: Customer Experience Culture, Change Management, Values Integration, Leadership Development, Applied Theatre Professional Experience: Global speaker since 1986; Former leadership roles with SAS, American Express, and CX consultancy firms Sector Experience: Finance, Aviation, Hospitality, Retail, Professional Services Client Portfolio: Global organizations seeking cultural transformation and CX innovation Education, Learning Techniques & Qualifications: Specialist in applied theatre for leadership; Developer of Moments of Truth and Culture Audits Languages: English Signature Style: performance-oriented Soulful, experiential, insight-driven